WHAT TO DO IF YOU BREAKDOWN IN THE UK

 
If your vehicle breaks down or not drivable following an accident please call our 24 hour Control Centre. The phone number is shown in your policy.
 
Please have the following information ready to give to our Rescue Controller, who will use this to validate your policy.
  1. Your return telephone number with area code.
  2. Your vehicle registration.
  3. The precise location of your vehicle (or as accurate as you are able in the circumstances).
 
We will take your details and ask you to remain by the telephone you are calling from. Once we have made all the arrangements we will telephone to advise who will be coming out to you and how long they are expected to take. Your mobile phone must therefore be switched on and available to take calls at all times. You will then be asked to return to your vehicle.
 
Please remember to guard your safety at all times but remain with or nearby your vehicle until our recovery operator arrives. Once our recovery operator arrives at the scene please be guided by their safety advice.
 
If you are broken down on a motorway and have no means of contacting us or are unaware of your location, please use the nearest SOS box and advise the police of our telephone number, they will then contact us to arrange assistance. If the police are present at the scene please advise them that you have contacted us or give them our telephone number to call us on your behalf.
 
IF YOU ARE INSURED FOR A BREAKDOWN IN EUROPE
 
If your vehicle breaks down or not drivable following an accident please call our 24 hour Control Centre. The phone number is shown in your policy.
 
We will provide service in the European Area for a maximum of 3 months per annum. Please ensure that you carry Your V5 registration document with you during your journey. Regulations are different when you breakdown in Europe and help may take a longer in arriving. We will require detailed information from you regarding the location of the insured vehicle. We will need to know if you are on an outward or inward journey and details of your booking arrangements. When we have all the required information we will liaise with our European network. You will be kept updated and therefore, you will be asked to remain at the telephone number you called from.